Health and Welfare Summary Plan Description
8.8 Life Referrals 24/7 Program.
PPO benefits include the "Life Referrals 24/7" program, which is a free confidential referral service designed to help Covered Individuals and other members of the Participant's household resolve personal problems that may be interfering with work or home life. The program provides referrals to counselors and other experienced professionals to assist with personal, family, financial, legal and work related issues including:
- Balancing work with personal life: managing stress, situational conflicts and transitions
- Marriage and relationships: strengthening bonds and improving communication
- Mental health: managing anxiety, depression and personal crises, alcoholism, drug abuse and co-dependency
- Death and dying: coping with chronic and terminal illness, grief and loss
- Financial assistance: consulting with financial advisers on money matters
- Legal assistance: consultations and discounts on a variety of legal services
- Adult and elder support services: help with aging parents and family, including in-home and long-term care, transportation and housing
- Child and parenting support services: meeting parenting challenges, day care, tutoring, pregnancy, adoption and child development
- Family and relationship services: dealing with parent-child conflicts, single parent challenges and better communication
- Lifelong learning: information about schools, classes and other opportunities for growth
- Chronic condition support services: information and support for members living with a chronic condition
To access the Life Referrals 24/7 program, call the program's hotline at (800) 985-2405 or log on to blueshieldca.com. This program is also available under the Blue Shield HMO.